• Novo Nordisk does not manufacture or market products online in Indonesia. The distribution of these products in Indonesia is an indicator of misuse of unlicensed (illegal) products or counterfeit products1
  • The use of the Novo Nordisk logo on the packaging of these products is a trademark violation, which is a legal violation that can be prosecuted. This is also might be an indicator of a misuse of a product or a counterfeit product.1
  • Counterfeit or illegal products can be dangerous for patients and consumers because there is no guarantee for the quality, efficacy and safety of these products.1,2,3
  • Novo Nordisk Indonesia cooperates with legal entities and BPOM RI (Food and Drug Supervisory Agency of the Republic of Indonesia) to prevent and eradicate counterfeit or illegal products, but PT Novo Nordisk Indonesia does not have the power to directly intervene in this process and is not responsible for claims related to these counterfeit products.3
  • If you find that the product is being marketed in Indonesia, including online, we advise you to report this to the BPOM RI Consumer Complaint Service Unit (ULPK) via telephone (1500533), SMS (081219999533), WA (08119181533), e- mail (halobpom@pom.go.id) or come to Athena Building Lt. 6BPOM Jl. State Printing No. 23 Central Jakarta 105604

World Health Organization. Substandard and Falsified Medical Product 2018 [Internet]. World Health Organization; 2018 at Substandard and falsified medical products (who.int)  [cited 31 January 2018].

PRESS RELEASE: Temuan Hasil Penindakan Produk Obat dan Makanan Ilegal Melalui Perdagangan Online yang Berisiko Terhadap Kesehatan. Available from: https://www.pom.go.id/new/view/more/pers/681/Temuan-Hasil-Penindakan-Produk-Obat-dan-Makanan-Ilegal-Melalui-Perdagangan-Online-yang-Berisiko-Terhadap-Kesehatan.html [cited 12 July 2023].

Consumer Complaint Service Unit of the Food and Drug Supervisory Agency of the Republic of Indonesia. Available  from:  https://ulpk.pom.go.id. Badan Pengawas Obat dan Makanan Republik Indonesia; 2019 [cited 14 June 2023

Consumer Complaint Service Unit of the Food and Drug Supervisory Agency of the Republic of Indonesia. Available  from:  https://ulpk.pom.go.id. Badan Pengawas Obat dan Makanan Republik Indonesia; 2019 [cited 14 June 2023].